The first step Canon takes is obtaining used equipment. This might include customer items, trade-ins, lease returns, or even products that were in a damaged box. Typically, companies including Canon will only advertise resale products if they already have the product. The refurbishing process begins once they obtain the items.
Understanding Canon’s Refurbished Printer Certification Process
Inflation has made just about everything more expensive. While gas, milk, and rising home prices might be the first things people think about, items such as office supplies are also impacted. For business owners, this can be especially difficult.
Due to rising costs, companies and individuals often look for ways to save money not only on the little things in life but also on more significant purchases. One way people can save money on products is to get them used or refurbished.
The Debate Surrounding Refurbished Equipment
There is often a negative stereotype around the idea of refurbished equipment. The assumption is that refurbished equipment is of lower quality or flawed.
When purchasing a refurbished item, the quality often comes down to the company.
Getting a refurbished printer or computer from a private company may yield poor results since refurbished equipment may not be their primary business.
However, more well-known companies often provide excellent products and customer service. One example of a company that takes care of its customers regarding products is Canon.
Below is a look at the Canon refurbished process and its policies.
Want to learn more about other cost-effective printing options. Check out our blog on how printer leasing works and how it can help you save money.
The equipment undergoes a thorough inspection to assess its overall condition and functionality. Trained technicians evaluate various components and features to identify any defects, damage, or signs of wear. They also test the equipment’s performance to ensure it meets the manufacturer’s specifications. In the case of a Canon printer, this means plugging it in and running different printing tests.
Once the equipment is inspected, it’s typically cleaned to remove dust, dirt, and any other visible marks. Depending on the condition of the equipment, it may undergo refurbishment procedures such as replacing worn-out parts, repairing functionality, and addressing cosmetic imperfections. Canon doesn’t want any visible sign of damage or wear and tear on the equipment they resell.
In refurbishing, components deemed faulty or not up to the manufacturer’s standards may be replaced. This can include replacing worn-out batteries, malfunctioning buttons or switches, damaged screens, or other internal parts. Genuine manufacturer parts are often used to ensure compatibility and maintain the quality of the refurbished equipment. This step goes beyond basic cleaning and refurbishment.
The equipment’s software is often reset to factory settings to remove any previous user data or configurations. It may also receive software updates or firmware upgrades to ensure it operates with the latest features and bug fixes. The updates depend on the capability of the equipment. If an update slows down the equipment, this step may be skipped.
Before certifying the equipment, it goes through a quality assurance process to ensure it meets the manufacturer’s standards. This may involve additional testing and inspections to verify that all functions and features are working correctly.
Once the equipment passes all inspections and quality checks, it can be officially certified as refurbished. A Canon refurbished product typically has a warranty that covers a specific period and assures customers that the equipment has been tested, repaired (if necessary), and meets specific quality standards. For Canon, this means a minimum of a one-year warranty.
There could also be two warranties: one warranty may be from Canon, and a second may be from the seller. Both of these warranties are valid, and neither cancels the other out. Some warranty options may be available, such as on Amazon, where you can buy a two-year protection for a small fee.
The refurbished equipment is packaged appropriately, often with new accessories and manuals included. The packaging may be similar to new products, although it may indicate that the item is refurbished or pre-owned. Necessary documentation, such as warranty information and user guides, is also included.
Although it goes against the idea of judging a book by its cover, if the packaging is sloppy or there are no manual or general instructions with the product in the box, it may be a red flag that other things may not be up to par.
Refurbished equipment is available through various channels. This can include authorized resellers, online marketplaces, and the manufacturer’s website. Customers can purchase these certified refurbished options at a lower cost while receiving a reliable, quality product.
Canon offers a flexible return policy to ensure customer satisfaction. This allows customers to evaluate the Canon refurbished equipment and return it within a specified period if they are unsatisfied with their purchase. Return policies vary by product, so customers must familiarize themselves with the specific terms and conditions before purchasing.
It’s also important to remember that if you purchase from a third party, their return policy and customer service regulations may differ from what Canon offers; always start with the third party first.
Find the Perfect Canon Refurbished With Superior Office Solutions
As a Canon distributor, Superior Office Solutions specializes in helping businesses find reliable, cost-effective print solutions. By helping you understand the Canon refurbished printer certification process, we ensure that you get the right print solution for your unique needs. Whether you’re looking for a Canon refurbished printer for wide-format printing, production printing, or multifunction printers, we can provide the equipment you need.
Get in touch with us today to learn more.
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Superior Office Solutions has been adding a personal touch to the office equipment leasing industry since 1999. With four convenient locations in the tri-state area, we provide world-class equipment and unbeatable service to over 4,000 customers.